Borrowing

Interlibrary Loan

Library Card

My Account


Membership

Do you live in Queensland and don’t already have a library card? Yes, you are eligible to get a Limited Membership online instantly.

Entitlements for this membership are outlined on the sign up form.

Yes, if you are a resident of Queensland you can join for free.

There is no minimum age requirement for library members. You may join children legally in your care who are aged 17 and under.

Adult membership commences at age 18.

No. Any residents of Queensland may join as a member.

If you live outside of Queensland and only need to use the internet while travelling through Logan, membership is free. However, if you would like to borrow items there is a $20 fee. This fee is refundable by cheque upon closing membership and return of all items. Bring proof of your permanent address, and if possible, where you are staying locally.

Membership is free. To join, bring one form of identification showing your current address (e.g. driver licence, rates notice or bill).

As long as you continue to use our services such as loaning items or using the internet computers, your membership will remain current.

If you haven't used the library in over 2 years, your membership will become inactive and will be scheduled for deletion. Don't let this happen to you!

 

Borrowing

Yes, all of our libraries have easy to use self-checkout kiosks.

No. High demand items are a two week loan only. You are welcome to request it again though.

Yes. If the item is not in our catalogue already you can suggest it for purchase using our Suggest for Purchase form. If it is an older title an interlibrary loan may be more appropriate.

No. Members of our library have their own library cards and are responsible for the items associated with their library card. This includes items that may end up lost, stolen or damaged.

You can use your library card, a digital image of your library card such as on a card-storing app, or key in your library card number.

Parents or guardians determine the level of internet access available to their dependents. Junior library cards can be categorised as:

  • unrestricted (the same as an Adult card)
  • no access (internet rights are withheld)

No. All items available for loan within our collections are borrowed free of charge.

Charges only apply if items are lost, damaged or (possibly) sourced as an interlibrary loan.

No overdue fines are charged.

If your items are more than three weeks overdue you won't be able to borrow until they have been returned.

You will be required to pay the replacement cost of any item that is not returned.

  1. Log in or register to access your account.
  2. Enable your borrowing history in your account. Once this has been done, anything you return from now on will be kept and will only be visible to you.
  3. Add items from your borrowing history to your Completed shelf by choosing Completed on the right hand side. You can also search the catalogue to add items to your Completed shelf. The Completed shelf is where you can store everything you’ve read, watched or listened to.
  4. Access your Completed shelf from the library dashboard or under your profile menu. You can sort your Completed shelf by title, author and date added, and filter to narrow your results further. You may also print these pages.
  5. If you would like your Completed shelf to be private, adjust your settings.

A physical item you have on loan will be automatically renewed on the due date for a further 14 days if no one else is waiting for it. Automatic renewals will occur up to three times.

If you have registered your email address with us we will notify you when that happens. If you do not wish to receive notification or have your items automatically renew, please let staff know.

You can track due dates and number of renewals in the Checked Out area of My Account.

Log in to your library account and follow the steps outlined below:

  1. Locate the item you want.
  2. Click on the Place a Hold button on the right hand side of the item, then choose a location.
  3. Then click Confirm Hold.

When the item becomes available we will send an SMS, email, or letter depending on how you chose to be notified.

Items are loaned out for a two week period.

Provided there are no other people waiting for an item you have loaned out, it may be automatically renewed up to three times.

Twenty (20) physical items may be borrowed at any one time.

eBooks will have different borrowing amounts, loan periods and renewal options, depending on the supplier.

Items may be renewed automatically up to three times as long as no one is waiting for the item. Each time it is renewed, it will be for a further two weeks.

 

Once your requested item arrives at the pick up branch you have 11 days to collect it.

If you are unable to pick up the item within the 11 days and don't want to miss out on your holds please check with library staff if it can be extended.

Please bring your receipt for a refund within 6 months of payment.

If you cannot find an item you have borrowed, make sure you check thoroughly around your home. Let library staff know as soon as possible if you are unable to locate the item.  If the item cannot be found, you may be required to pay the replacement cost for the item.

You can return items you have borrowed at one of our libraries to any of our nine library locations.

Interlibrary Loan

Staff will contact you by phone, email, or a message in your My Account.

Please contact staff at one of our branches.

Loan periods and renewals are set by the library which lends us the item. To avoid membership suspension, items must be returned by the due date.

Some items will only be available to use in the library. We will let you know of any restrictions.

We try to source items without a charge. A fee of $16.50 may apply if the item is only available from a library which charges us a fee. Universities and interstate State Libraries typically charge a fee.

If the item is only available for a fee we will need your signature or emailed permission agreeing to pay the fee. Once this is complete, we can process the request.

The fee is payable when the item is supplied, and applies even if the item is not collected.

Books, articles, and non-book items. You can request CDs but availability is limited.

The following are not available for interlibrary loan:

  • DVDs
  • Items less than two years old
  • Items already held by us
  • Some items in other library services will not be available for loan

If you damage, lose, or don't return an item, you will need to pay its replacement cost.

An interlibrary loan is a loan for an item we obtain on your behalf from another library outside of Logan City Council. This provides you with a wider range of choice, and you do not need to be a member of the library we obtain the item from.

 

The amount of time to receive your loan will depend on the library we request it from, and the item's current availability.

Library Card

Report lost or stolen library cards by contacting your local library.

A replacement card will cost $2.50.

Your card should not be used by other people, whether it be for checking out items, accessing library internet and/or electronic resources.

If your library card is being used by another person inappropriately, staff may restrict your card.

My Account

You can change your email address in your Account in the Personal Information section.

To update other information, pop into a library with your library card and ID and we will update that for you.

Please contact Logan City Council Libraries if you do not know your PIN.

The catalogue is a worldwide system where you are able to see people's reviews and recommendations on items from around the world. As a once off you will need to create a username that others can see so they do not see your library barcode.

You can always log in with your library card and pin number so you never have to remember your user name, unless of course you would like to.