Delivery of Logan City Council Library services during COVID-19 restrictions FAQs
Are all libraries open?
Yes, all libraries are open with normal opening hours.
What are the government restrictions for libraries?
Service delivery at all Logan libraries is in accordance with the Queensland State Government’s health restrictions.
The Queensland State Government has restrictions in place regarding the number of people allowed in a library at any one time. To meet this requirement for libraries, there can be no more than one person per 4 square metres.
Library customers are required to adhere to the Queensland State Government’s public health rules regarding:
- Physical distancing (keeping a distance of 1.5 metres between yourself and another person)
- Hand hygiene
- Respiratory hygiene
Anyone unwell are asked not to visit the library until they are feeling better.
Logan Libraries are required by the Queensland State Government to keep a register of library customers for the purposes of COVID-19 contact tracing for at least 56 days.
Logan Libraries will follow all Federal, State and Council instructions to ensure the safety of library customers and staff.
What does this mean for Logan Libraries?
For the safety of the community, Logan Libraries is required to undertake contact tracing, maintain physical distancing and encourage good hand hygiene.
To ensure Logan Libraries provide safe spaces for everyone, libraries are continuing to undertake additional cleaning of equipment and may limit the number of customers and the time they can spend in the library.
Libraries are open normal operating hours and people are able to loan library items, use computers, print, access limited seating and use the study rooms at Logan North, Logan Central, Logan West, Logan Hyperdome, Beenleigh and Marsden libraries.
Library customers are encouraged to plan for short visits and to continue using Logan Library’s online resources for eBooks, eAudiobooks, magazines and resources for children.
If residents are unsure of the safety measures in place they are encouraged to seek assistance from library staff.
Why during my recent visit to the library was I asked by staff to use hand sanitiser before entering the library?
The Queensland State Government’s Direction from Chief Health Officer in accordance with emergency powers arising from the declared public health emergency requires all people to adhere to physical distancing measures in public, this includes washing hands.
To comply with this direction, all library customers will be asked to use hand sanitiser before entering a library.
Customers who don’t wish to use hand sanitiser may use the library’s bathrooms to wash hands with soap and water. Alternatively, customers can ask library staff for disposable gloves.
Why am I required to provide my contact details to library staff when visiting a library?
For Queensland State Government contact tracing purposes, all visitors to the Logan Libraries are required to provide library staff with their contact information.
This information will be used for the purposes of COVID-19 contact tracing for a period of at least 56 days. If requested, this information must be provided to public health officers.
This information will be stored securely, will not be used for any other purpose and will be deleted after 56 days.
This request is a legal requirement as per section 11 of the Restrictions on Businesses, Activities and Undertakings Direction (No. 9), 17 November 2020.
Can I use a library computer?
Yes, Library customers can use a PC for up to one hour per day.
Due to public health controls and physical distancing, computer use is self-service only with very limited staff assistance available. Information to assist customers to work through common computer problems is available.
The Library catalogues will be available in libraries for customers to search for library items.
Can I print, photocopy and scan at the library?
Yes, printing, photocopying and scanning services are available.
Due to public health controls and physical distancing, printing, photocopying and scanning services is self-service only with very limited staff assistance available.
3D printing services are also available.
My community group meet at the library, can we start our meetings again?
Library meeting rooms remain unavailable for community use.
Library meeting rooms are currently used for the quarantining of returned library items and will remain unavailable to the community until Logan Libraries can safety cease the quarantining of returned library items.
Logan Libraries apologise for any inconvenience this may cause. For information about alternative meeting spaces in Logan, please contact your local Logan Library.
Can I use a study room when the libraries reopen?
Yes, from Monday 23 November, all library study rooms at Logan North, Logan Central, Logan West, Logan Hyperdome, Beenleigh and Marsden libraries will be available for study use.
Study room capacity is dependent on the size of each room and residents should check with their local library regarding capacity.
Bookings are essential and can be made by contacting your local Logan Library.
Can I use the library for group study or meet-ups?
Space is available at each library for small group study. Seating is limited and individuals must maintain a physical distance of 1.5 metres from others when in the library unless they are in the same family group.
These measures are in place to ensure your safety, and are in compliance with Queensland State Government guidelines in place to reduce the spread of COVID-19.
Will children’s events be available?
Logan Libraries are currently developing a COVID-safe plan for delivering story times and are looking forward to delivering story times at libraries very soon. Dates for upcoming in-library story times will be available on the Logan Libraries website
Logan Libraries are continuing to provide free Wriggle and rhyme online sessions for families on Wednesdays from 10.30am to 11.00 am.
Library staff also provide free on-demand story times, virtual events for school-aged children and teenagers, take-home activity packs and STEM resources that can be borrowed. All resources are free of charge and more information is available at https://loganlibraries.org/whats-on/
Will adult events be available?
No, unfortunately Logan Libraries are unable to deliver adult events in libraries. Online adult services are available on the library website. Services include virtual book clubs, live streaming and on-demand adult talks, eBooks and online resources for genealogy, crafts, language learning, hobbies and technology skills development. All resources are free of charge and can be accessed from home. For more information, please visit: https://loganlibraries.org/whats-on
Can my child use the library after school?
Yes, children are welcome at Logan Libraries. Children under 12 must be accompanied by an adult. Young people 12 and over are also welcome to visit the library to return items, collect their holds, to select and borrow new items and to use computers. After school library services including Page Turners and Homework Help are not available at this time.
Library staff are available to help students with reading and homework through our online Home Learning Hub.
How will Logan libraries keep library customers and staff safe?
Logan Libraries have implemented measures to ensure the safety of library customers and staff. For your health and safety Logan Libraries asks that you:
- practice social distancing by keeping a distance of 1.5 meters between you and other people
- adhere to public health controls by using the hand sanitiser provided or washing your hands
- supervise children
- only touch items you are borrowing or equipment you are using
- Follow directions from library staff
- Provide your contact information in accordance with the Queensland Government’s contact tracing requirements
In addition, libraries will be increasing their cleaning of library equipment and library staff will be available to assist you in getting what you need as quickly as possible.
What if I don’t feel comfortable visiting a library but I have holds ready to collect?
If you don’t feel comfortable visiting a library at the moment you are welcome to use the Logan Hyperdome Library drive-through service. The drive-through service is available during library opening hours at Logan Hyperdome. Please remember to select Logan Hyperdome Library as your holds pick-up location if you are using the drive-through service.
What will Logan Libraries look like in 2021?
For the safety and well-being of the community, Logan Libraries continues to be COVID aware and will work within Federal and State guidelines to manage the safe delivery of Council services and will reintroduce library services when it is safe to do so.
Over the coming months, Logan Libraries anticipates bringing additional services back into libraries. Information about new and additional services will be available on the library website and your friendly library staff are always available to provide you with any help you might need.
Logan Libraries is continuing to increase the range of resources available online for library customers to use from home. This includes on-demand children's and adult events, online learning resources for children, virtual book clubs and a wider selection of eBooks, eAudiobooks, and eMagazines. In addition to online resources, library customers can also borrow STEM resources, including robots. Free take home craft activities and story swags for children are also available to collect from all libraries.
How can I get help with my child’s homework or reading?
While Library staff cannot assist you with reading or homework when you visit a library, our friendly and knowledgeable staff are available to help over the phone or online. To find out more about the range of services to assist children and parents including home learning and reading help visit the Home Learning Hub.
Can I visit the Local Studies room at Logan Central Library?
Yes, Local Studies at Logan Central Library is open to library customers by appointment only. If you have a local heritage question or would like to arrange an appointment please phone 3412 4165.
Appointments are limited to 60 minutes at a time with public health controls and physical distancing measures applying.
Local Studies computers and equipment are for family history purposes only.
Can library staff still help with reading ideas and any research I am doing?
Yes, our friendly and knowledgeable staff are available to help over the phone or online. If you are looking for ideas for your next read, watch or listen or for research assistance, please contact your local library during library opening hours.
Are newspapers available to read in the library?
Yes, you are welcome to read a newspaper in the library with the use of disposal gloves. For your health and safety, newspapers are quarantined on delivery for 72 hours and are kept at the service desk. As a result, you will not be able to read the newspaper at your library on the day of its arrival.
Logan libraries provides free access to online newspapers.
Is immunisation still available at the library?
Yes, immunisation services will continue to be provided at libraries that currently host immunisation clinics. Please be aware that due to number restrictions in place at libraries, waiting times could be longer than normal.
Are JPs available at the library?
No JP services will not be available at Logan Libraries until further notice.
How do I place a hold?
Log in to your library account and follow the steps outlined below:
- Locate the item you want.
- Click on the Place a Hold button on the right hand side of the item, then choose a location.
- Then click Confirm Hold.
When the item becomes available we will send an SMS, email, or letter depending on how you chose to be notified
Can I collect holds on behalf of a family or friend who can’t visit a library?
Yes, you are welcome to collect holds on behalf of someone else. Please remember to bring the library card of the person you are collecting on behalf of.