Library re-opening FAQs
When will libraries reopen to the public?
Logan City Council Libraries reopened to the public on Saturday 16 May 2020.
Are all libraries open?
Yes, all libraries are open and all opening hours are the same.
What are the government restrictions for libraries?
The Queensland State Government has a restriction of 20 people in a library at any one time. Smaller limits apply at Logan Village Library (5 people) and Greenbank Library (6 people) due to space restriction.
Library customers are required to adhere to the Queensland State Government’s public health rules regarding:
- Social distancing
- Hand hygiene
- Respiratory hygiene
Anyone sick are asked not to visit the library until they are feeling better.
Logan Libraries are required to keep a register of library customers for the purposes of COVID-19 contact tracing for at least 56 days.
Logan Libraries will follow all Federal, State and Council instructions to ensure the safety of library customers and staff.
What does this mean for Logan Libraries?
To ensure Logan Libraries provide safe spaces for everyone, libraries will be practising social distancing, undertaking additional cleaning of equipment and will limit library visits to 30 minutes.
During this time library customers can visit the library to return items, collect holds, borrow new items, use a computer and to print, photocopy or scan.
Why can I only visit for 30 minutes?
Library customers are asked to limit their visit to 30 minutes or less to ensure Logan Libraries can assist as many people as possible each day. The 30 minutes allows customers to return items, collect their holds, to select and borrow new items and to use computers.
Library customers are encouraged to plan for short visits and to continue using Logan Library’s online resources for eBooks, eAudiobooks, magazines and resources for children.
Why during my recent visit to the library was I asked by staff to use hand sanitiser before entering the library?
The Queensland State Government’s Direction from Chief Health Officer in accordance with emergency powers arising from the declared public health emergency requires all people to adhere to social distancing measures in public, this includes washing hands.
To comply with this direction, all library customers will be asked to use hand sanitiser before entering a library.
Customers who don’t wish to use hand sanitiser may use the library’s bathrooms to wash hands with soap and water. Alternatively, customers can ask library staff for disposable gloves.
Why am I required to provide my contact details to library staff when visiting a library?
Any library customer who does not borrow, access a computer or use Wi-Fi is required to provide Library staff with their contact information. Visitor information for library customers who borrow, use a computer or access the library Wi-Fi will be recorded automatically through the library management system.
This information will be used for the purposes of COVID-19 contact tracing for a period of at least 56 days. If requested, this information must be provided to public health officers. This information will be stored securely, will not be used for any other purpose and will be deleted after 56 days.
This request is a legal requirement as per Part 1, paragraph 13 of the Direction from Chief Health Officer in accordance with emergency powers arising from the declared public health emergency, 31 May 2020.
Can I use a library computer?
Yes, Library customers can use a PC for up to 30 minutes per day.
Due to social distancing, computer use is self-service only with very limited staff assistance available. Information to assist customers to work through common computer problems is available.
The Library catalogues will be available in libraries for customers to search for library items.
Can I print and photocopy at the library?
Yes, printing, photocopying and scanning services are available.
Due to social distancing, printing, photocopying and scanning services is self-service only with very limited staff assistance available.
My community group meet at the library, can we start our meetings again?
No, for your health and safety, Logan Libraries cannot be used for community meetings.
Can I use a study room when the libraries reopen?
Yes, study facilities including study rooms are available. Please see library staff regarding use of library study rooms.
Can I use the library for group study or meet-ups?
No, to comply with Queensland State Government restrictions libraries cannot be used for group study or meet-ups. Family groups can sit together, but to maintain social distancing non-family members must be 1.5 meters apart.
Will children’s events be available?
No, unfortunately Logan Libraries are unable to deliver children’s events in libraries. Online children’s services will continue to be available on the library website. Services include virtual story times, the Home Learning Hub, eBooks and online storytelling and learning resources. All resources are free of charge and can be accessed from home.
Will adult events be available?
No, unfortunately Logan Libraries are unable to deliver adult events in libraries. Online adult services will continue to be available on the library website. Services include virtual book clubs, live streaming adult talks and online resources for genealogy, crafts, language learning, hobbies and technology skills development. All resources are free of charge and can be accessed from home.
Can my child use the library after school?
Yes, children are welcome at Logan Libraries. Children under 12 must be accompanied by an adult. Young people 12 and over are also welcome to visit the library to return items, collect their holds, to select and borrow new items and to use computers. After school library services including Page Turners and Homework Help are not available at this time.
Library staff are available to help students with reading and homework through our online Home Learning Hub.
How will Logan libraries keep library customers and staff safe?
Logan Libraries have implemented measures to ensure the safety of library customers and staff. For your health and safety Logan Libraries asks that you:
- practice social distancing by keeping a distance of 1.5 meters between you and other people
- use the hand sanitiser provided
- supervise children
- only touch items you are borrowing or equipment you are using
- Follow directions from library staff
In addition, libraries will be increasing their cleaning of library equipment and library staff will be available to assist you in getting what you need as quickly as possible.
What if I don’t feel comfortable visiting a library but I have holds ready to collect?
If you don’t feel comfortable visiting a library at the moment you are welcome to use the Logan Hyperdome Library drive-through service. The drive-through service is available during library opening hours at Logan Hyperdome. Please remember to select Logan Hyperdome Library as your holds pick-up location if you are using the drive-through service.
What should I do with items I borrowed before libraries closed?
All items borrowed before libraries previously closed on 23 March are not due for return until 30 June. If you have finished with what you borrowed you can return items through the library after-hours returns at any time. If you want to keep some items for longer, they can be renewed online through the library website.
If you can’t get library items back before the due date, our auto-renewal system will renew them for a further two weeks if no one is waiting for them.
Please don’t worry about overdue items. If you have any questions please contact the library by phone or email.
When will libraries go back to the way they were before they closed?
Services at Logan Libraries will be different for some time. Logan City Council will continue to work within Federal and State guidelines to manage the safe delivery of Council services and will reintroduce library services when it is safe to do so.
While the library service you are used to and love may be a little different for now, your friendly library staff will be available to provide you with any help you might need and Logan Libraries will be working hard to ensure we can help people as quickly as possible when they visit.
Logan Libraries is continuing to increase the range of resources available online for library customers to use from home. This includes on-demand children’s and adult events, online learning resources for children, virtual book clubs and a wider selection of eBooks, eAudiobooks and eMagazines.
How can I get help with my child’s homework or reading?
While Library staff cannot assist you with reading or homework when you visit a library, our friendly and knowledgeable staff are available to help over the phone or online. To find out more about the range of services to assist children and parents including home learning and reading help visit the Home Learning Hub.
Can I visit the Local Studies room at Logan Central Library?
Yes, Local Studies at Logan Central Library is open to library customers by appointment only. If you have a local heritage question or would like to arrange an appointment please phone 3412 4165.
Appointments are limited to 30 minutes at a time and social distancing measures apply.
Local Studies computers and equipment are for family history purposes only.
Can library staff still help with reading ideas and any research I am doing?
Yes, our friendly and knowledgeable staff are available to help over the phone or online. If you are looking for ideas for your next read, watch or listen or for research assistance, please contact your local library during library opening hours.
Are newspapers available to read in the library?
Yes, you are welcome to read a newspaper in the library with the use of disposal gloves. For your health and safety, newspapers are quarantined on delivery for 72 hours and are kept at the service desk. As a result, you will not be able to read the newspaper at your library on the day of its arrival.
Logan libraries provides free access to online newspapers.
Is immunisation still available at the library?
Yes, immunisation services will continue to be provided at libraries that currently host immunisation clinics. Please be aware that due to number restrictions in place at libraries, waiting times could be longer than normal.
Are JPs available at the library?
No JP services will not be available at Logan Libraries until further notice.
How do I place a hold?
Log in to your library account and follow the steps outlined below:
- Locate the item you want.
- Click on the Place a Hold button on the right hand side of the item, then choose a location.
- Then click Confirm Hold.
When the item becomes available we will send an SMS, email, or letter depending on how you chose to be notified
Can I collect holds on behalf of a family or friend who can’t visit a library?
Yes, you are welcome to collect holds on behalf of someone else. Please remember to bring the library card of the person you are collecting on behalf of.